About

An experienced virtual trainer nurturing high-performance workplace communication

Large or small, local or global, clear communication is the key to business success.

I empower teams and individuals by giving them the tools they need to collaborate with clarity, confidence and purpose.

From improving webinars to creating stronger international teams, I can help.

Experienced virtual workplace trainer Jackie Black

Experienced virtual workplace trainer Jackie Black

Over 20 years of training experience

After graduating in French and Linguistics from York St John University, I taught English in Athens before becoming an English tutor.

It was satisfying to train some wonderful people and teams. They included a senior member of the Portuguese Air Force, food scientists from a global FMCG company and engineers from gas turbine manufacturers. For IT and fintech industries, we focused on Financial English.

But it was obvious that interpersonal and intercultural training could also help businesses. I worked with companies to develop conference call skills and improve meeting protocols.

I loved co-writing Working Virtually – a handbook on how effective communication can be used to ease the challenges of remote work.

In Africa, I enjoyed delivering language and communication workshops. This included helping an airline crew comply with international safety standards.

I also spoke at international conferences in Prague and Frankfurt.

What I do

Create more harmonious teams online

Working across time zones and cultures is a challenge. I help virtual teams establish a strong team identity, clear communication and defined processes. Happier teams are more efficient. So it makes good business sense. Check out my communicating virtually and leading virtual teams courses.

Boost confidence in using online technology

As with any business process, people need practical guidance when using new technology. My becoming digitally fluent course is perfect for increasing confidence in platforms like Zoom. Or would like tips on how to better engage online audiences.

Tailored to the best fit

Every individual, business or organisation has their strengths and weaknesses. I can adapt any course to focus on what you need. For example cross-cultural communication, improve your webinars and train the trainer can all address specific internal issues.

“Jackie is like a professional English tailor. She will sew and fit the program for you and for your individual needs.” – Malgorzata Siecklucka, Poland

Why I love to train

Sharing my skills as an experienced virtual workplace trainer is fantastic. You get the chance to work with amazing people. From CEOs to engineers in the Norwegian oil fields, my clients always teach me something valuable. Sometimes it’s professional, other times cultural.

I set up my business in 2014 to deliver practical courses. It’s so satisfying when people realise how making small adjustments to their communication style can have a real impact.

What my clients say

Jackie exceeds expectations

“Our new business venture that required some instructional guidelines. Jackie was quick to produce the work, to budget, within time with additional content ideas, exceeding expectations.”

– Sarah Paton, Academy Class

Jackie quickly grasped my individual style

“I am absolutely impressed with Jackie’s ability to quickly grasp my individual style and realise that I was open to very direct feedback which she delivered in a professional manner. Well done!”

– attendee of The International Profiler and debrief session

Corporate responsibility

Every year I volunteer, mentor or work pro bono or at a reduced rate to help individuals and organisations. My quota for this year is currently full.

Proud to support:

Peer support for trainers on LinkedIn.

Digital Knowledge Exchange – I mentor small UK-based business owners to help them become their best digital selves. You can find out why I became involved with the DKE in this article.

Citizens Online – a digital inclusion project in York improve the percentage of people who are currently excluded from the digital world

Coaching York – a network of coaches who are currently offering support to small businesses in the York area throughout the Covid-19 crisis.

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