The following courses are designed both for individuals or groups and can be customised for in-house delivery on request. They can be run as face-to-face seminars or as a blend of face-to-face and virtual classroom sessions. Prices are available on application.

In our private lives many of us text, email and use social media to communicate with each other on a daily basis but when it comes to using technology in a business context, we are not so confident.

We are however increasingly under pressure to improve our digital skills – to become digitally fluent. and as such. be able to use a range of different technologies to collaborate with each other.

In this hands-on workshop, we will look at the functionality of different platforms and how you can use them in your work. (We can even discuss which option will best suit your needs, if you have not yet chosen a platform.) You will also have the opportunity to try out different virtual tools and discover how they can actually make communication simpler.

On completing this course you will be able to:

Use video-conferencing platforms like WEBEX, Adobe Connect, Skype for Business and Zoom more confidently

  • Collaborate more efficiently with your team through on-line chatrooms such as SLACK
  • Convert face to face presentation content to virtual and deliver it competently
  • Choose the right technology for the task. Sometimes it’s better just to pick up the phone.
  • Understand how culture can impact on the way we use technology
  • Anticipate and overcome technical issues.

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This is a practical course for professionals who are new to working in virtual teams and want to build their confidence and competence for communicating effectively across distance and even different time zones.

Through discussion and experiential tasks, you will build understanding of the challenges of communicating with virtual team members, identify best practice in key areas of team work, and develop the knowledge, behaviours and attitudes necessary to achieve results.

On completing this course you will be able to:

  • Collaborate with others using appropriate virtual tools and systems
  • Establish productive and trusting virtual working relationships
  • Understand and manage the challenges of presenting to a virtual audience
  • Deliver virtual presentations that engage the audience and promote interaction
  • Initiate and manage discussions effectively with virtual colleagues
  • Participate and contribute proactively during virtual meetings
  • Operate effectively and efficiently across different cultures and time zones.

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Leading a virtual team is very different to one which is co-located (in the same location). For a start you need to choose team members who are capable of working in a virtual environment and are competent in using the technology. You need to develop different attitudes, skills and competences to get the best results from those working with you.

This course is for those just beginning their management career or more experienced managers who are new to the virtual working environment. The training is a blend practical team tasks with professional input; you will have the chance to share your experiences with others and get valuable feedback on your performance.

You will also be encouraged to draw up and implement your personal team charter for effective future collaboration.

On completing this course you will be able to:

  • Manage the necessary systems and processes to support effective virtual teamwork
  • Encourage team members to collaborate, communicate, cooperate and coordinate successfully
  • Manage operations effectively and efficiently across time zones
  • Share work with others using appropriate virtual tools and systems
  • Keep your team engaged and maintain a clear sense of team identity.
  • Create your own best practices for team communication
  • Manage the obstacles to effective communication in the virtual environment.

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This highly interactive course can be done in conjunction with the profiling tool, The International Profiler by World Work.

On completing this course you will be able to:

  • Appreciate how the underlying values of your host country and culture influence behaviour and attitudes at home and work
  • Understand the cultural orientation of colleagues, partners and clients from your host culture
  • Apply newly acquired cultural knowledge to negotiate, manage conflict and work together with people from your host culture
  • Recognize the impact of cultural difference on relationships and find ways to successfully build relationships both face-to-face and virtually
  • Find strategies for coping and making the most of your international experience.
  • Access information on country and regional differences

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Short Courses

Webinars are a great way of sharing information with colleagues, training staff and keeping clients up to date. You can make them as interactive as you like and record the content for future reference. However, it’s not always as easy as you think! You need to be able to manage the camera, the content (slides) and the interactive tools confidently.

After this short course you will be able to:

  • Deliver your content clearly and in an engaging manner
  • Use a range of interactive tools to add interest and keep the audience engaged
  • Use good tone and tempo to keep your webinar flowing smoothly

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With the cost of delivery on line so much more attractive to companies, trainers are now looking to convert their materials for use in a virtual classroom. This requires considerable thought since students on-line expect to be kept engaged and excited by the on-line experience.

On completion of this short course you will be able to:

  • Deliver your existing class material online
  • Use a range of tools to add variety to your training sessions
  • Manage your content confidently and keep your students engaged

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“We worked with Jackie on a new business venture that required some instructional guidelines. Jackie was quick to understand the requirements and produced the work, to budget, within time with additional content ideas, exceeding expectations. Jackie is professional and very easy to work with, I have no hesitation in recommending her.”

Sarah Paton, Academy Class (January 2017)

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