News & Views

White Paper

By Jackie on November 14th, 2018

White Paper: Customer Service Simulation   Background A global food and drink company with a sales department in York, were looking for a tool to enhance the capabilities…

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Business with Vietnam

By Jackie on November 8th, 2018

    At the beginning of the month I was extremely pleased to have been invited to an event in London where I met many interesting people who…

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Remote workers feel excluded

By Jackie on March 12th, 2018

52% of remote workers feel colleagues don’t treat them equally. (Survey published in Harvard Business Review Nov 2017) Out of sight is often out of mind when you…

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Designing Your Ideal Enterprise

By Jackie Black on February 14th, 2018

Making the most of webinar On Friday 26 January I took part in this exciting co-working day for SMEs in the Leeds area organised by the Digital Knowledge…

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10 top tips for engaging webinars

By Jackie Black on December 19th, 2017

How to deliver engaging webinars: 10 top tips Running webinars can be exhausting. You need to keep your audience with you 100% of the time. I recently did one for…

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Why you should invest in a good quality headset

By Jackie Black on November 23rd, 2017

When I first started training online, a few years ago, I bought an average-priced headset. I paid very little attention to the sophisticated range of features available, opting…

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Digital champions are here to help!

By Jackie Black on November 16th, 2017

Earlier this week I spent the morning with a group of digital champions: mentors  with a wealth of experience who have volunteered their time and support to SMEs…

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The Digital Knowledge Exchange Programme

By Jackie Black on October 18th, 2017

I’m a keen advocate of digital fluency  – being competent to work with a  range of digital media to achieve a specific outcome. It’s important for everyone in…

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Make It York Masterclass

By Jackie Black on October 16th, 2017

  Amazing morning with Jackie Black and Will Jenkyns at Make it York’s ‘Act with Impact’ workshop… Daniel Knight, Sales Executive, York Conferences Ltd Made In York Masterclass:…

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Top tips for on-line trainers

By Jackie Black on February 8th, 2017

I recently did some work for a software training company in London who wanted to move away from their traditional classroom approach and keep up with the current…

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